FAQs

Where are you located?

We are located in Carmel-by-the-Sea, California. Visit our showroom to meet our team and explore curated pieces.

Are you a furniture store or interior design studio?

A bit of both. Lenox Hill Design is a curated furniture and fixtures showroom with full interior design capabilities. While we primarily help clients and designers source exceptional pieces, we also take on select design projects that align with our aesthetic and expertise.

What types of furniture do you offer?

We carry a curated selection of sofas, sectionals, casegoods, dining furniture, lighting, and accessories from premium contemporary and classic brands, sourced from around the world.

Do you offer custom furniture for special orders?

Yes. Many of our brands offer custom finishes, fabrics, and dimensions. Our team will guide you through options and lead times depending on the product.

Do you work with the public or only with trade?

Both. We love collaborating with designers and also welcome clients directly — whether you’re sourcing for a project or looking to reimagine your own space.

Do you offer a trade program for designers?

Yes. We partner with trade professionals and offer exclusive pricing and support. Reach out to learn more or register your business.

Do you ship outside California?

Yes. We ship nationwide. Delivery and freight fees vary by item size and destination.

Do you offer white-glove delivery?

Yes. For furniture and large pieces, we offer premium white-glove services that include placement and packaging removal.

What is your return policy?

Most furniture, custom, and special orders are final sale. Certain accessories may be eligible for exchange. Please reach out and we’ll walk you through item-specific policies.

Can I cancel an order after it’s placed?

Custom and special orders cannot be canceled once production has begun. For in-stock items, please contact us as soon as possible—we’ll help however we can.